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Managing and Mitigating Suffering in the Return-to-Work Process.

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  • 1Tasmanian School of Business and Economics, College of Business and Economics, University of Tasmania, Hobart, TAS, Australia.

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Summary

Returning to work after injury can cause suffering, but a supportive process mitigates this. Clear roles, aligned expectations, and coordinator advocacy are key for successful worker return-to-work (RTW) outcomes.

Keywords:
injuryreturn-to-worksufferingwellbeingworkers’ compensationworkplace health and safety

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Area of Science:

  • Occupational Health
  • Rehabilitation Science
  • Workplace Psychology

Background:

  • Thousands of workers face serious illness or injury annually, requiring time off work.
  • The return-to-work (RTW) process in Australia is legally mandated, structured, and negotiated.
  • The execution of the RTW process significantly impacts worker experience, potentially causing distress or facilitating reintegration.

Purpose of the Study:

  • To examine the multifaceted suffering experienced by workers during the RTW process.
  • To identify key factors that can mitigate this suffering and improve RTW outcomes.

Main Methods:

  • Qualitative examination of the RTW process and its impact on workers.
  • Analysis of factors influencing the success or failure of RTW.

Main Results:

  • The RTW process can inflict physical, emotional, social, and existential suffering on returning workers.
  • Suffering is exacerbated by poor role clarity, misaligned expectations, and inadequate support.

Conclusions:

  • Mitigating worker suffering during RTW requires clear roles and aligned expectations.
  • Effective RTW coordination, psychological support, and supervisor/colleague literacy are crucial for a supportive return-to-work journey.