The Perioperative Patient Experience During COVID-19

Area of Science:

• Healthcare Management
• Patient Experience
• Surgical Outcomes

Background:

• The COVID-19 pandemic significantly disrupted access to elective surgical procedures.
• Understanding patient perspectives on surgical care during this period is crucial.

Purpose of the Study:

• To investigate the patient experience with non-emergency surgery during the COVID-19 pandemic.
• To identify factors influencing patient satisfaction and anxiety levels.

Main Methods:

• An anonymous online survey was distributed to patients who had non-emergency surgery between March and October 2020.
• Data from 184 respondents were analyzed to assess awareness of delays, impact on quality of life, and overall satisfaction.

Main Results:

• Most patients (82.7%) reported high satisfaction, though 44% felt delays negatively impacted their quality of life.
• African American patients reported more neutral experiences and considered postponing surgery compared to other groups.
• Younger patients (<60) experienced higher anxiety, felt unprepared for discharge, and were concerned about visitor policies and COVID-19 information from providers.

Conclusions:

• Patients demonstrate resilience and acceptance of pandemic-related healthcare changes.
• Targeted interventions are needed to address heightened anxiety in specific patient populations.
• Findings inform adaptations for future healthcare delivery disruptions.