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Updated: Oct 7, 2025

Assessment and Communication for People with Disorders of Consciousness
Published on: August 1, 2017
The BCH message banking process™, voice banking, and double-dipping™
John Costello1, Martine Smith2
1Augmentative Communication Program and Jay S. Fishman ALS Augmentative Communication Program, Boston Children's Hospital, Adjunct Faculty Boston University, Boston, MA, USA.
Message Banking preserves communication for neurodegenerative conditions. This approach, including personalized synthetic voices, empowers individuals with ALS and their families.
Area of Science:
- Augmentative and Alternative Communication (AAC)
- Speech-Language Pathology
- Neurodegenerative Disease Research
Background:
- Neurodegenerative conditions significantly impact communication abilities.
- Maintaining communication is crucial for personhood and quality of life.
- Boston Children's Hospital (BCH) developed Message Banking as an innovative intervention.
Purpose of the Study:
- To outline the Message Banking process as implemented at BCH.
- To introduce the six core principles guiding the BCH Message Banking approach.
- To highlight the extension of Message Banking to personalized synthetic voice development.
Main Methods:
- Description of the Message Banking process, including "Double Dipping" for voice synthesis.
- Evolution of six core principles based on over a decade of clinical experience.
- Structured introduction of concepts and practices for individuals with ALS and their families.
Main Results:
- The Message Banking process empowers individuals with ALS and their families.
- The approach emphasizes ownership and control for participants.
- Partnerships enable the creation of personalized synthetic voices from banked messages.
Conclusions:
- Message Banking is a valuable tool for preserving communication in neurodegenerative diseases.
- The BCH Message Banking process is guided by core principles ensuring empowerment and hope.
- Personalized synthetic voice development enhances the utility of banked messages.
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