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Related Concept Videos

Barriers to Effective Communication II01:21

Barriers to Effective Communication II

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The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
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Therapeutic Communication01:30

Therapeutic Communication

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Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
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Ethical Standards II01:23

Ethical Standards II

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Ethical standards are the backbone of nursing practice, guiding nurses as they interact with patients, families, and colleagues. These standards are crucial for providing safe, empathetic care centered on the patient's needs.
Nurses are entrusted with upholding various ethical principles and standards. Nurses forge solid therapeutic relationships using trust, empathy, autonomy, confidentiality, and professional competence.
Confidentiality is crucial, embodying respect for individual privacy...
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Communication01:28

Communication

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Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
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Guidelines and Strategies for Safe Computer Charting01:18

Guidelines and Strategies for Safe Computer Charting

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The guidelines and strategies provided by the American Nurses Association (ANA) and the Canadian Nurses Association (CNA) offer essential principles for ensuring safe and secure computer charting systems in healthcare settings. Let's break down each recommendation:
Maintain Confidentiality and Security:
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Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

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The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
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Treatment Model for Young Patients with Psychogenic Erectile Dysfunction and Resultant Infertility
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Characterizing Patient-Clinician Communication in Secure Medical Messages: Retrospective Study.

Ming Huang1, Jungwei Fan1,2, Julie Prigge3

  • 1Department of Artificial Intelligence and Informatics, Mayo Clinic, Rochester, MN, United States.

Journal of Medical Internet Research
|January 11, 2022
PubMed
Summary
This summary is machine-generated.

Patient portal secure messaging use grew significantly, with clinicians responding promptly to most patient messages. Analysis revealed varied communication patterns, highlighting opportunities to optimize care team efficiency and workload balance.

Keywords:
message roundpatient portalpatient-clinician communicationresponse timesecure messageworkload

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Area of Science:

  • Health Informatics
  • Digital Health
  • Patient Engagement

Background:

  • Patient-clinician secure messaging is a key patient portal function for timely communication.
  • Growing adoption necessitates comprehensive study of messages and user behaviors to enhance patient-centered care.

Purpose of the Study:

  • To analyze secure messages exchanged between patients and clinicians.
  • To examine user behaviors and communication patterns within a large health system.

Main Methods:

  • Analysis of over 5 million secure messages from 2010-2017.
  • Message-based, sender-based, and thread-based analyses.
  • Evaluation of message volumes, user counts, response times, and communication complexity.

Main Results:

  • Significant growth in patient portal usage and secure message volume observed.
  • Primary care and specialty physicians/nurses handled the majority of message traffic.
  • Clinicians responded to 72.2% of messages within 1 day and 90.6% within 3 days.
  • Most message threads involved 4 or fewer communication rounds.

Conclusions:

  • Patient adoption of secure messaging and clinician workload increased steadily over 8 years.
  • Clinicians generally provided timely responses, meeting patient needs.
  • Differential communication patterns across roles suggest optimization opportunities for efficiency and workload balance.