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Appellation Preferences of Parents of Children Attending Hospital

Shahid Iqbal1, Youssef Ibrahim2, Massimo Garriboli2,3

  • 1GKT School of Medical Education, Faculty of Life Sciences & Medicine, King's College London, London, UK.

Clinical Pediatrics
|January 29, 2022
PubMed

Insights

Parents prefer being called "Mum" or "Dad" or by their first name by healthcare professionals. This communication preference impacts their perceived involvement in their child's hospital care.

Area of Science:

  • Pediatric Healthcare Communication
  • Patient-Provider Relationships
  • Family-Centered Care

Background:

  • Effective communication and understanding power dynamics are crucial in pediatric healthcare settings.
  • Limited evidence exists on optimal methods for addressing parents in hospitals, potentially impacting care delivery.
  • Parental perception of involvement is influenced by how healthcare professionals interact with them.

Purpose of the Study:

  • To assess parental preferences for appellations used by healthcare professionals.
  • To evaluate the impact of these appellations on parents' perceived involvement in their child's care.
  • To inform best practices for addressing parents in pediatric hospital settings.

Main Methods:

  • A survey was conducted with parents at Evelina London Children's Hospital.
  • Parents were asked about their preferences for appellations used by healthcare professionals.
  • The survey also assessed the impact of appellations on their perception of involvement in their child's care.

Main Results:

  • 254 parents responded to the survey (84.6% response rate).
  • Most parents (92.6%) did not feel neglected due to the appellation used.
  • The most acceptable appellations were "Mum"/"Dad" or the parent's first name.
  • Current practice predominantly uses "Mum"/"Dad" (69.1% and 62% respectively).

Conclusions:

  • Parental preference for appellations like "Mum," "Dad," or first names is key in pediatric care.
  • Current practices align with some parental preferences, but further optimization is possible.
  • Respectful and preferred forms of address can enhance the parent-provider relationship and perceived involvement.

Keywords:
communicationinterpersonal skillsparent satisfactionpatient and family-centered carepediatrics

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