The Acknowledge-Normalize-Partner (ANP) Framework: A novel empathic communication tool for oncology nurses

Area of Science:

• Oncology Nursing
• Palliative Care Communication
• Patient Experience Enhancement

Background:

• Effective nurse-patient communication is crucial for high-quality palliative care.
• Oncology nurses play a key role in facilitating sensitive discussions.
• A need exists for efficient, evidence-based communication tools for nurses.

Purpose of the Study:

• To develop and implement a novel tool to enhance nurse-patient communication.
• To equip oncology nurses with skills for discussing patient values empathically.
• To improve the patient experience in a major academic cancer center.

Main Methods:

• Designed an evidence-based empathic communication tool and educational program.
• Evaluated the tool through nurse focus groups and pre/post-course assessments.
• Assessed patient-reported outcomes via questionnaires.

Main Results:

• Nurses reported satisfaction with the program and tool effectiveness.
• Patients experienced significantly more discussions about personal values (97% vs. 58%, p < 0.0001).
• Patients reported higher quality clinician communication (7.18 vs. 5.04, p = 0.001).

Conclusions:

• The developed tool and training are effective for oncology nurses.
• This approach enhances empathic communication and patient-centered care.
• The tool facilitates important discussions about patient values, improving care quality.