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Intervention needs among hotel employees and managers.

Marie-Anne S Rosemberg1, Josephine R Granner2, Wei V Li2

  • 1Department of Systems, Populations and Leadership, School of Nursing, University of Michigan, Ann Arbor, MI, USA.

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Summary

Hotel room cleaners need interventions addressing pay, workload, and hazards. Managers also highlighted retention and financial literacy, suggesting integrated approaches for improved worker health and wellbeing.

Keywords:
Hospitalitylow-wage workerorganization and administrationparticipatory action researchtourismworker healthworkload

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Area of Science:

  • Occupational Health
  • Hospitality Management
  • Public Health Interventions

Background:

  • Hotel room cleaners face significant health risks due to occupational hazards.
  • There is a lack of understanding regarding the specific health needs of hotel room cleaners and managers' perspectives on interventions.

Purpose of the Study:

  • To understand the intervention needs of hotel room cleaners.
  • To assess hotel managers' views on the feasibility and acceptability of proposed health interventions.

Main Methods:

  • A community-based participatory research approach was employed.
  • Focus groups were conducted with hotel room cleaners, and individual interviews were held with hotel managers.
  • Data were analyzed using content analysis following audio-recording and transcription.

Main Results:

  • Cleaners identified needs related to compensation, workload, recognition, ergonomics, hazard exposure (chemical and biological), nutrition, smoking cessation, physical activity, and stress management.
  • Managers' perspectives aligned with worker needs and additionally emphasized employee retention and financial literacy.

Conclusions:

  • This study uniquely integrates both worker and manager perspectives on optimizing health and wellbeing in the hospitality sector.
  • Findings provide a framework for developing comprehensive interventions for hospitality workers.
  • Effective interventions require a multi-level approach, addressing individual, interpersonal, organizational, and policy factors.