Evolution of the SEFH's "Proyecto 2020" in a Hospital Pharmacy Department

To describe the evolution of our Pharmacy Service in relation to the  objectives of Proyecto 2020 (Project 2020) of the Sociedad Española  Farmacia Hospitalaria (Spanish Society of Hospital Pharmacy), to identify weak  points, and to implement improvement actions to achieve the set  objectives.

A 10-year prospective observational study. We analysed the initial  situation of the Pharmacy Service and conducted follow-up reassessments. We  developed a questionnaire comprising the 28 goals of the five strategic focus  reas (blocks) of the project based on a 4-level quantitative classification of  these goals: level A, implementation in all areas (3 points); level B,  mplementation in some areas (2 points); level C, not implemented, but  formally discussed (1 point); or level D, not addressed (0 points). After each  assessment, we identified the goals with the lowest scores and determined  which improvement actions needed to be implemented. After each assessment,  the targets with lower score were identified and improvement  actions needed to be implemented were decided. Results: The initial assessment was conducted in 2010. The overall score was  42/84 and the highest score (7/9) related to the block scientific evidence. The  follow-up reassessments (2014, 2019) and the final one (2020) showed an  overall gradual increase in level A scores (18% vs 53%) and a  decrease in  level C (43% vs 4%) and D objectives (14% vs 4%). All blocks improved their  score, obtaining a final score of 68/84 (31% increase). A total of 18 weak  points were identified and appropriate improvement actions were implemented,  which included automation, quality management, the creation  of multidisciplinary working groups, the prevention of medication errors, the  incorporation of intelligent pumps or therapeutic drug monitoring among other  solutions.

Projects promoted by scientific societies help to prioritize improvement actions in health organizations that contribute to  improve their quality. Follow up conducted within Project 2020 has led to  improvements in all blocks and positive impacts on the quality of  pharmaceutical practice.