User Perception of New E-Health Challenges: Implications for the Care Process.

Area of Science:

• Health Informatics
• Patient Communication
• Healthcare Management

Background:

• The COVID-19 pandemic accelerated the need for digital health solutions and remote patient communication.
• New healthcare models and communication strategies are essential for modern patient care.

Purpose of the Study:

• To understand patient expectations for online clinical history access and follow-up.
• To analyze cervical cancer care pathways and identify improvements using digital communication tools.

Main Methods:

• A descriptive cross-sectional study involving 120 women in cervical cancer or pregnancy care pathways.
• Data collected via a hetero-administered questionnaire.
• Time analysis performed using the Business Intelligence tool Biwer Analytics®.

Main Results:

• Patients expressed strong interest in accessing results online before appointments and receiving health recommendations.
• A significant reduction of 34.48 days in the cervical cancer care process is achievable through digital result communication.
• Patients indicated that online access would alleviate anxiety and restlessness.

Conclusions:

• Digital access to clinical information and results can significantly improve patient experience and reduce anxiety.
• Implementing digital tools in healthcare processes optimizes time and resources, enhancing overall user perception.
• Healthcare systems should prioritize digital communication strategies to meet evolving patient expectations.