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Evaluating Trust in the Patient-Dentist Relationship: A Mixed-Method Study.

T Tiwari1, N N Maliq1, N Rai1

  • 1School of Dental Medicine, University of Colorado Anschutz Medical Campus, Aurora, CO, USA.

JDR Clinical and Translational Research
|April 18, 2022
PubMed
Summary

Study participants reported moderate trust in dental providers. Dentists build patient trust through effective communication and understanding social determinants of health, crucial for a strong dentist-patient relationship.

Keywords:
dental homedentist–patient connectionmixed-method researchprivate dental officeregular dentisttrust-building methodologies

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Area of Science:

  • Dental Public Health
  • Health Services Research
  • Patient-Provider Communication

Background:

  • Understanding patient trust in dental providers is essential for effective healthcare delivery.
  • Trust-building strategies are key to establishing and maintaining a positive dentist-patient relationship.

Purpose of the Study:

  • To assess patient trust levels in dental providers.
  • To identify trust-building practices employed by dentists.

Main Methods:

  • A mixed-methods approach combining the 11-item Dental Trust Scale (DTS) questionnaire with semistructured interviews.
  • Quantitative analysis of DTS scores from 150 participants and qualitative thematic analysis of 7 dentists' interviews.

Main Results:

  • The overall mean dental trust score was 3.4, with good internal consistency for the DTS (α = 0.93).
  • Participants with a regular dentist reported significantly higher dental trust.
  • Key trust-building strategies identified were effective communication and consideration of patients' social determinants of health.

Conclusions:

  • The study highlights the importance of communication and understanding patient context in fostering dental trust.
  • Findings offer practical insights for dentists to enhance patient relationships and trust in clinical practice.