[Knowledge and perceptions of the population on services in case of need for long-term care: A standardized telephone...

Knowledge and perceptions of the population on services in case of need for long-term care: A standardized telephone survey Abstract. Background: In the absence of professional support, family caregivers rarely recognize their own overload situations and therefore make inadequate use of support services in the event of a need for care. Aim: The study investigates the care of people in need for care, the level of knowledge about and stress factors in the assumption of care from the point of view of informal caregivers and non-caregivers. Methods: A cross-sectional study was conducted using standardized Computer Assisted Telephone Interviews (CATI) with persons aged 18 and older in Saxony. Descriptive and bivariate statistics were calculated. Results: Care provided by an outpatient care service or by family caregivers was rated significantly better by 259 informal caregivers compared with 342 non-caregivers among 601 participants (N = 601). Further, informal caregivers and non-caregivers had different knowledge about the closest place for long-term care counseling and about compensation payments from the pension insurance. Conclusions: In individual areas of the queried counseling services and relief options, the response behavior of family caregivers differed significantly from the other participants. It can be assumed that family caregivers have a slight information advantage of family caregivers in the use of support services.