The impact of COVID-19 on burn referrals received via telemedicine

Burn referrals make up a significant proportion of the referrals received by the on-call Plastics surgery team at University Hospital Plymouth (UHP). UHP is a burns facility that takes referrals that are< 10% total body surface area (TBSA) in adults and< 5% in children. Since switching to a telemedicine service in 2018, this has had the benefit of not needing to see the patient face-to-face. It allows for direct advice given over the phone enabling immediate treatment to be administered. In addition it prevents unnecessary referrals. The COVID-19 pandemic has meant that more people are spending time at home and this study aims to see if this has had an impact on the number of referrals received.

Data was collected retrospectively over 2 years 2019 and 2020 from MDSAS telemedicine service. The outcome of each referral was recorded as advice given, seen in outpatients or patient admitted. The total for each year was calculated and compared. Also recorded was the age of the patient, the referring unit, the type of burn and the TBSA.

A 19.3% increase in referrals received during the year of 2020. The most common age group for a burn referral was the 0-5 years age group; the number of referrals increased by 8.4% in this age group in the year of lockdown. Scalds and contact burns remained the highest mechanism of injury. TBSA of 0.5% was the most common TBSA over both years. Over 47% of referrals travelled from over 30 miles away. The majority of referrals were either seen in outpatients or given advice only. Burn referrals were most commonly over-estimated, 23.2% of burn referrals in 2019 and 20.9% in 2020 were over estimated by> 1% TBSA. 5.5% of referrals were under-estimated.

There was an increase in the number of referrals during COVID-19. Overall there were a very low number of inappropriate referrals. The telemedicine system has impacted positively in time efficiency especially during COVID-19. It has meant that advice can be given without seeing the patient directly leading to both benefits for the patient and the department.