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A Systematic Review of Voice Assistant Usability: An ISO 9241-11 Approach.

Faruk Lawal Ibrahim Dutsinma¹, Debajyoti Pal¹, Suree Funilkul²

¹Innovative Cognitive Computing (IC2) Research Center, King Mongkut's University of Technology Thonburi, Bangkok, Thailand.

SN Computer Science

|May 9, 2022

Summary

This summary is machine-generated.

Voice assistants (VA) usability is crucial, yet understudied. This review identifies current VA usability measures and research gaps, evaluating the ISO 9241-11 framework for standardized measurement.

Keywords:

ISO 9241-11 framework Systematic literature review Usability User experience Voice assistants

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Area of Science:

Human-Computer Interaction
Usability Engineering
Technology Acceptance

Background:

Voice assistants (VA) are increasingly integral to modern technology.
High usability is critical for emerging technologies like VA.
Despite widespread adoption, empirical studies on VA usability are limited.

Purpose of the Study:

To review existing studies on voice assistant usability.
To identify current usability measures and independent variables used for VA.
To assess the suitability of the ISO 9241-11 framework for standardizing VA usability measurement.

Main Methods:

Systematic literature review of studies employing voice assistants.
Analysis of usability measures and independent variables within the reviewed studies.
Evaluation of the ISO 9241-11 framework's applicability to voice assistants.

Main Results:

Identified diverse usability measures and independent variables currently used for VA.
Highlighted usability measurement approaches both within and outside the ISO 9241-11 framework.
Pinpointed specific usability aspects and variables not yet extensively studied for VA.

Conclusions:

Current voice assistant usability research is fragmented, lacking standardized measurement.
The ISO 9241-11 framework shows potential for standardizing VA usability evaluation.
Further research is needed to address identified gaps and establish robust VA usability metrics.