[Civilian Service to Support Informal/Family Caregivers at Home: Acceptance and Need in Switzerland]

There is an unmet and increasing need for informal/family care for older adults, the sick, and those with disabilities living in private households. Alternative civilian services provided by so-called "zivis" could make an important contribution to supporting informal caregivers. However, its acceptance and the actual demand by informal caregivers and care recipients are not well understood.

A total of 314 informal caregivers and 78 care recipients were surveyed about their potential demand for a zivi and their preferences regarding qualifications of zivis, kind of service expected, working time, service duration, as well as willingness to pay. We used descriptive and inferential statistical methods for the analysis.

Informal caregivers (87%) and care recipients (90%) deemed zivis beneficial in private households, and acceptance increased with the general need for care. For most respondents, the qualifications of the zivis were not their first priority, but rather a "pleasant personality". Help with household chores and transportation assistance were a important for the vast majority of respondents, help with personal hygiene for 40% (caregivers) and 35% (care recipients), respectively.

Zivis could serve as an important pool of carers for persons in private households with impaired ability to carry on with activities of daily life caused by ill health, especially cognitive and physical decline. They can offer help in many areas of living, but continued and reliable assistance is important.