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Awareness, Familiarity, and Pharmacist Trust: A Structural Equation Model Analysis
Bobbi Morrison1, Todd A Boyle1, Thomas Mahaffey1
1St. Francis Xavier University, Antigonish, Nova Scotia, Canada.
Summary
Patient awareness of community pharmacy roles and pharmacist familiarity significantly impact trust in pharmacists. Pharmacist familiarity has a greater influence on building patient trust.
Area of Science:
- Health Services Research
- Social Pharmacy
- Patient Trust Studies
Background:
- Patient trust in healthcare professionals is fundamental for effective healthcare delivery.
- Trust influences patient engagement, information disclosure, and treatment adherence.
Purpose of the Study:
- To develop and test a model explaining patient trust in community pharmacists.
- To investigate the influence of role awareness and pharmacist familiarity on trust.
Main Methods:
- A survey of 640 pharmacy patients in Nova Scotia, Canada.
- Quota sampling ensured representativeness across age, gender, and income.
- Consistent partial least squares (PLS) was used for model testing.
Main Results:
- Both role awareness and pharmacist familiarity were significant predictors of pharmacist trust, explaining 38.7% of its variance.
- Pharmacist familiarity demonstrated a stronger influence on trust than role awareness.
- No significant gender-based differences were found in the trust model.
Conclusions:
- Identified role awareness and pharmacist familiarity as key determinants of interpersonal trust in community pharmacists.
- Provides a framework for assessing and enhancing patient trust in community pharmacy settings.
- Offers insights for pharmacy stakeholders to develop strategies for building and sustaining trust.
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