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Business continuity management lessons learned from COVID-19.

Monica Goldstein1, Sherri Flynn2

  • 1New World Resilience.

Journal of Business Continuity & Emergency Planning
|May 27, 2022
PubMed
Summary

The COVID-19 pandemic disrupted business continuity management (BCM) best practices. This review examines pandemic lessons learned to guide the evolution of BCM programs across their lifecycle.

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Area of Science:

  • Business Continuity Management
  • Pandemic Preparedness
  • Organizational Resilience

Background:

  • Established business continuity management (BCM) practices faced unprecedented challenges during the COVID-19 pandemic.
  • The global health crisis highlighted vulnerabilities in existing BCM frameworks and their ability to ensure operational resilience.
  • A critical review of pandemic impacts is necessary to adapt BCM strategies for future disruptions.

Purpose of the Study:

  • To analyze the impact of the COVID-19 pandemic on established business continuity management (BCM) best practices.
  • To identify key lessons learned from the pandemic experience regarding BCM.
  • To propose necessary evolutions for business continuity programs to address the post-pandemic landscape.

Main Methods:

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  • Literature review of BCM best practices and pandemic-related disruptions.
  • Analysis of BCM program components across the typical BCM lifecycle.
  • Synthesis of lessons learned to inform strategic recommendations.

    • Main Results:

    • The pandemic exposed limitations in traditional BCM approaches, particularly in areas of remote work enablement and supply chain fragility.
    • Significant adaptations are required in risk assessment, plan development, and crisis communication phases of BCM.
    • Enhanced focus on human factors, digital transformation, and supply chain diversification emerged as critical.

    Conclusions:

    • Business continuity management programs must evolve beyond traditional event-focused planning to embrace continuous resilience.
    • Integrating lessons learned from the COVID-19 pandemic is crucial for developing robust and adaptive BCM strategies.
    • Future BCM programs should prioritize flexibility, scalability, and a holistic approach to organizational resilience.