Informatics Solutions to Mitigate Legal Risk Associated With Communication Failures

Communication failures are a documented cause of malpractice litigation against radiologists. As imaging volumes have increased, and with them the number of findings requiring further workup, radiologists are increasingly expected to communicate with ordering clinicians. However, communication may be unsuccessful for a variety of reasons that expose radiologists to potential malpractice risk. Informatics solutions have the potential to improve communication and decrease this risk. We discuss human-powered, purely automated, and hybrid approaches to closing the communications loop. In addition, we describe the Patient Test Results Information Act (Pennsylvania Act 112) and its implications for closing the loop on noncritical actionable findings.