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Using the FITradeoff Decision Support System to Support a Brazilian Compliance Organization Program
Maria Elvira Borges Tunú Pessoa1, Lucia Reis Peixoto Roselli1, Adiel Teixeira de Almeida1
1Center for Decision Systems and Information Development (CDSID), Universidade Federal de Pernambuco, Recife, PE Brazil.
This study demonstrates how a Decision Support System (DSS) aids crisis decision-making. The FITradeoff DSS successfully identified internal communication as key for a Brazilian company
Area of Science:
- Operations Research
- Management Science
- Business Administration
Background:
- Effective decision-making is crucial during crises.
- Decision Support Systems (DSS) enhance accuracy in complex situations.
- Compliance programs are increasingly important, especially in Brazil post-anticorruption law.
Purpose of the Study:
- To demonstrate the practical application of the FITradeoff Decision Support System (DSS) for crisis decision-making.
- To evaluate the FITradeoff DSS in solving a real-world compliance program problem for a Brazilian company.
- To highlight the system's utility in identifying efficient solutions for complex business challenges.
Main Methods:
- Utilized the FITradeoff Decision Support System (DSS).
- Applied the system to a compliance program improvement problem.
- Evaluated twenty-eight alternatives against five decision criteria.
Main Results:
- The FITradeoff DSS facilitated structured and rational decision-making.
- Alternatives related to Internal Communication ranked highest.
- The decision-maker identified internal communication as a primary focus for program execution.
Conclusions:
- The FITradeoff DSS is an effective tool for managing complex decisions during crises.
- The study validates the DSS's usefulness in practical business contexts.
- Focusing on internal communication can significantly improve compliance program performance.
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