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Perceiving Therapeutic Communication: Client-Therapist Discrepancies
Chia-Wei Fan1, Jillian N Hazlett2, Renée R Taylor3
1Chia-Wei Fan, PhD, OTR/L, is Assistant Professor, Department of Occupational Therapy, AdventHealth University, Orlando, FL; chia-wei.fan@ahu.edu.
Importance:
Few studies have examined differences in clients' and therapists' perspectives on therapeutic communication; this article contributes to the knowledge base.
Objective:
To examine clients' and therapists' real-time perceptions of therapeutic communication.
Design:
Observational, quantitative, cross-sectional study.
Setting:
Inpatient and outpatient units of a large urban teaching hospital.
Participants:
Clients (n = 110) and rehabilitation therapists (n = 38; occupational, physical, and speech).
Outcomes And Measures:
Demographic characteristics, Clinical Assessment of Modes (CAM).
Results:
Clients perceived that therapists communicated by instructing more, and therapists reported empathizing more.
Conclusions And Relevance:
The findings suggest that clients and therapists may perceive therapeutic communication differently. What This Article Adds: This article supports therapists' use of the CAM to examine multiple perspectives on their communication mode use, as described in the Intentional Relationship Model.
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