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Workplace Conflict in Applied Behavior Analysis: Prevalence, Impact, and Training.
Ellie Kazemi1, Chelsea Carter1, Matthew S Davies1
1California State University, Northridge (CSUN), Northridge, USA.
Workplace conflict is common for Board Certified Behavior Analysts (BCBAs), often leading to job dissatisfaction and turnover. Many BCBAs lack effective conflict resolution training, highlighting a need for skill development.
Area of Science:
- Behavior Analysis
- Organizational Psychology
- Healthcare Management
Background:
- Workplace conflict is prevalent in healthcare, impacting job satisfaction and causing burnout.
- Limited research exists on workplace conflict specifically affecting Board Certified Behavior Analysts (BCBAs).
Purpose of the Study:
- To determine the impact and prevalence of workplace conflict among practicing BCBAs.
- To identify the specific challenges and consequences of conflict in their professional settings.
Main Methods:
- An electronic survey was distributed to practicing BCBAs via the Behavior Analysis Certification Board (BACB).
- The survey assessed the frequency, nature, and impact of workplace conflict experienced by participants.
Main Results:
- A significant proportion of BCBAs reported experiencing conflict with various professionals (teachers, caregivers, colleagues, supervisees).
- Workplace conflict was linked to case loss and a desire to leave their jobs among BCBAs.
- Most participants felt inadequately trained to resolve workplace conflicts effectively.
Conclusions:
- Workplace conflict poses a substantial challenge for BCBAs, affecting job retention and satisfaction.
- There is a critical need for targeted training programs to equip BCBAs with essential conflict management skills.
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