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Understanding Engagement With Forensic Smartphone Apps: The Service Design Engagement Model.

Stuart Ross1, Mark A Wood2, Diana Johns1

  • 1University of Melbourne, VIC, Australia.

International Journal of Offender Therapy and Comparative Criminology
|June 22, 2022
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Summary
This summary is machine-generated.

This study evaluated the eRecovery app for substance addiction relapse management in forensic clients. Findings inform strategies for sustained engagement with therapeutic mobile applications in justice settings.

Keywords:
digital interventionseHealthmobile applicationsuser engagement

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Area of Science:

  • Digital health interventions
  • Forensic psychology
  • Substance abuse treatment

Background:

  • Justice services are increasingly adopting mobile applications for client treatment and support.
  • The eRecovery smartphone application assists forensic clients with substance addiction recovery and relapse management.

Purpose of the Study:

  • To report evaluation findings from a trial of the eRecovery application.
  • To explore issues in fostering and sustaining client engagement with therapeutic apps in forensic and justice settings.
  • To propose the Service Design Engagement Model for understanding app adoption and use.

Main Methods:

  • Evaluation of the eRecovery app trial in an Australian Community Justice Centre.
  • Qualitative and quantitative analysis of client engagement data.
  • Development of the Service Design Engagement Model based on trial findings.

Main Results:

  • The eRecovery app trial provided insights into client engagement patterns.
  • Several factors influence the adoption, appropriation, and routine use of therapeutic apps by forensic clients.
  • Contextual, environmental, and user agency factors are crucial for engagement.

Conclusions:

  • The Service Design Engagement Model offers a framework for understanding and improving engagement with therapeutic mobile applications in forensic and justice contexts.
  • Sustained engagement requires consideration of both external support factors and individual user agency.
  • Successful integration of digital health tools can enhance substance addiction treatment and rehabilitation for forensic clients.