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Performance management: an essential program for poison centers.

B S Dean, M A Guzzardi, E P Krenzelok

    Veterinary and Human Toxicology
    |April 1, 1987
    PubMed
    Summary
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    A new performance management program was developed to ensure optimal poison information specialist performance. This program objectively assesses staff, promotes professional growth, and ensures quality assurance in poison centers.

    Area of Science:

    • Healthcare Management
    • Toxicology Services
    • Quality Assurance

    Background:

    • Medico-legal liability and cost-effectiveness necessitate optimal performance from poison information specialists.
    • Effective performance management is crucial for poison centers, as personnel salaries constitute 80% of their budget.

    Purpose of the Study:

    • To develop and implement a performance management program for poison information specialists.
    • To achieve high quality assurance in a cost-effective environment for poison centers.

    Main Methods:

    • Developed and implemented a performance management program.
    • Established performance standards jointly by staff and management.
    • Program objectively assesses, monitors, develops, disciplines, and compensates staff.

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    Main Results:

    • The program enables objective measurement and quantification of poison information specialist performance.
    • Facilitates optimization of individual performance and identification of suboptimal work.
    • Enhances communication, provides objective feedback, and standardizes orientation.

    Conclusions:

    • Performance standards are foundational for effective management, professional growth, and fair compensation/promotion.
    • The program provides an objective basis for addressing unsatisfactory employee performance.
    • Effective performance management is essential for the financial and operational success of poison centers.