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How robots impact nurses' time pressure and turnover intention: A two-wave study.

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Effort ensuring robots' smooth operation (EERSO) is linked to increased missed care and time pressure for nurses. Minimizing EERSO and reducing nurse time pressure are crucial for improving workplace outcomes.

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Area of Science:

  • Nursing Informatics
  • Human-Robot Interaction
  • Healthcare Management

Background:

  • While healthcare robots can reduce workload, they necessitate nurse effort for smooth operation (EERSO).
  • The impact of EERSO on nurses' workplace outcomes remains under-explored.

Purpose of the Study:

  • To investigate the associations between EERSO, time pressure, missed care, and nurses' turnover intention.
  • To determine if robot performance moderates these relationships.

Main Methods:

  • A two-wave longitudinal study design was employed.
  • Data were collected from 331 nurses in a Taiwanese medical center between 2019 and 2020.

Main Results:

  • EERSO positively correlated with missed care and time pressure.
  • Time pressure was also positively associated with missed care and turnover intention.
  • Enhanced robot performance attenuated the positive relationship between EERSO and time pressure.

Conclusions:

  • Despite potential workload reduction, EERSO can negatively affect nursing work environments.
  • Reducing nurse time pressure and selecting robots with minimal EERSO are recommended strategies for hospital management.