Related Experiment Video
Updated: Sep 3, 2025
The Participant-Reported Implementation Update and Score PRIUS: A Novel Method for Capturing Implementation-Related Data Over Time
Published on: February 19, 2021
How the Novel Person-Centered Primary Care Measure Performs in Canada
Erica Li1, Lidija Latifovic2, Rebecca Etz2
1From Department of Family and Community Medicine, Thomas Jefferson University, Philadelphia, Pennsylvania (EL); MAP Centre for Urban Health Solutions, St. Michael's Hospital, Toronto, Ontario (LL, RG, TK); Princess Margaret Cancer Center, University Health Network, Toronto, Ontario (LL); Dalla Lana School of Public Health, University of Toronto, Toronto, Ontario (LL); Larry A. Green Center for the Advancement of Primary Health Care for the Public Good, Richmond, Virginia (RE); Department of Family Medicine and Population Health, Virginia Commonwealth University, Richmond, Virginia (RE); Department of Family and Community Medicine, St. Michael's Hospital, Toronto, Ontario (NR, RG, TK); Department of Family and Community Medicine, Faculty of Medicine, University of Toronto, Toronto, Ontario (NR, RG, TK); Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, Ontario (RG, TK). ericawtli@gmail.com).
Background:
The Person-Centered Primary Care Measure (PCPCM) is a relatively new and concise yet comprehensive measure of primary care quality. The objectives of this study are to administer the PCPCM in Canada and to understand whether there is an association between the PCPCM and sociodemographic and patient experience measures.
Methods:
The PCPCM was added to the routine patient experience survey administered at a multi-site academic primary care practice in Toronto, Canada. The survey was administered to patients with an e-mail on file and included questions on demographics, timely access, patient-centeredness, care continuity, and the PCPCM. Descriptive statistics were used to summarize the PCPCM. We used 1-way analysis of variance to determine whether there was an association between the PCPCM and patient demographics and patient experience measures at the team level.
Results:
We analyzed 2581 survey responses. The mean PCPCM score was 3.47. The PCPCM was higher for people with better health status (P < .001), those born in Canada (P = .036), those with higher educational attainment (P = .003), and those who knew their provider for longer (P < .001). There was no significant association between PCPCM and income quintile (P = .417). The PCPCM was significantly associated with all 9 patient experience measures related to access, patient-centeredness, and care continuity (P < .001).
Conclusions:
The 11-item PCPCM is a feasible and meaningful measure that reflects patient-reported access, continuity, and patient-centeredness and can be incorporated into primary care patient experience surveys to evaluate and improve quality of care.
Related Concept Videos
01:13Patient-centered Care
01:30Primary Healthcare Services
In 1978, international leaders convened in Alma-Ata, Kazakhstan, for what would be a pivotal event in global health. The Alma-Ata Declaration was the first to call...
01:27Peripheral Artery Disease III: Interprofessional Care
01:30Community Based Intervention
Foundations of Community Mental Health Programs
Central to the success of community-based interventions is the...
01:15Nursing Implementation
The five steps to implementing effective nursing care include reassessing the patient, reviewing and revising the existing nursing care plan, organizing the resources and care delivery, anticipating and preventing complications, and implementing nursing interventions.
01:26Methods Of Healthcare Delivery System
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is...