Reducing Requirements Ambiguity via Gamification: Comparison with Traditional Techniques.

Area of Science:

• Software Engineering
• Human-Computer Interaction
• Requirements Engineering

Background:

• Traditional requirements elicitation methods suffer from low user engagement and involvement, leading to ambiguous, inconsistent, and incomplete requirements.
• Existing techniques for reducing ambiguity often focus on specified requirements, not the elicitation process itself.
• Effective requirements engineering is crucial for project success, as poorly defined requirements can cause project failure.

Purpose of the Study:

• To review traditional requirements elicitation techniques and their limitations in managing ambiguity.
• To explore the potential of gamification as an innovative approach to enhance user engagement in requirements elicitation.
• To investigate how gamification can specifically help in reducing ambiguity by fostering interactive stakeholder involvement.

Main Methods:

• Conducting a literature review of traditional requirements elicitation techniques.
• Analyzing the challenges posed by traditional methods, including lack of user engagement and textual limitations.
• Reviewing existing research on gamification and its application in user engagement, focusing on popular game elements.

Main Results:

• Traditional techniques often fail to fully engage users, contributing to ambiguity, inconsistency, and incompleteness in requirements.
• Gamification offers a promising avenue for increasing stakeholder involvement and interaction during the elicitation phase.
• Specific game elements can be effectively leveraged to create more engaging and productive requirements elicitation sessions.

Conclusions:

• Gamification presents a significant opportunity to improve the requirements elicitation process by boosting user engagement.
• Interactive gamified approaches can effectively reduce ambiguity and enhance the quality of elicited requirements.
• The adoption of gamification benefits both software development teams and end-users by streamlining requirements engineering.