Forgotten frontline workers in higher education: Aiding Ghana in the COVID-19 recovery process

The sudden emergence of the COVID-19 triggered a chain of events in the global education system; suspended onsite instruction; migration to online learning; adoption of mobile technologies for mobile learning, and diverse technological innovations. All this was done with the objective of adhering to COVID-19 lockdown protocols to speed global recovery from the disruptive effect of the COVID-19 crisis. In many countries, online learning became the only legal means to achieve lifelong and progressive education for over 91% of the world's student population whose education was at risk. Stakeholders in higher education (parents, students, teachers, and administrators) across the globe also became "frontline workers" in a collective effort to combat the spread of the virus. The study explores the integral role of these frontline workers in curbing the virus. The researchers draw from qualitative interviews involving twenty (20) tertiary students in Ghana who experienced a physical resumption of school in 2021. Findings suggest that a policy shift by school leaders led to the adoption of a multi-track year-round education (MT-YRE) system to promote social distancing. Students were provided with personal protective equipment (PPEs), teachers educated students on COVID-19 prevention and fostered good relationships with their students. Students adhered to institutional protocols to study. Parents also provided psychological and financial support. Policymakers in education should provide clear guidelines, resources, funds, and recognition to school stakeholders as they collectively tackle the virus to ensure economic, health, and education recovery post-COVID-19. Future studies should focus on how to establish a crisis-management framework for higher education.