[Medical dispatch and interprofessionalism : Who, what training, and for what missions ?]

Area of Science:

• Emergency Medicine
• Healthcare Management
• Pre-hospital Care

Background:

• Emergency medical communication centers (EMCC) handle diverse emergency medical dispatch and on-call medicine requests.
• The medical dispatch process is intricate, often fragmented due to specialization across various medical and non-medical tasks.
• EMCCs necessitate collaboration among numerous health and non-health professionals, forming a critical competence chain within pre-hospital emergency services.

Purpose of the Study:

• To explore the complex nature of EMCC operations.
• To identify the need for enhanced inter-professional collaboration within EMCCs.
• To evaluate the effectiveness of cross-disciplinary training in improving collaboration.

Main Methods:

• Analysis of the EMCC mission and operational structure.
• Examination of the fragmentation and specialization within the medical dispatch process.
• Proposal of cross-disciplinary training utilizing simulated situations as a key intervention.

Main Results:

• EMCCs function as a crucial link in the pre-hospital emergency chain, managing complex, specialized tasks.
• Inter-professional collaboration is essential but challenged by task fragmentation.
• Simulated, cross-disciplinary training is identified as a viable method to strengthen collaboration.

Conclusions:

• Strengthening inter-professional collaboration within EMCCs is vital for effective emergency medical dispatch.
• Cross-disciplinary training offers a practical approach to improve teamwork and competence chains in EMCCs.
• Optimizing EMCC operations through enhanced collaboration is key to improving pre-hospital emergency response.