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Patient and Family-Centered I-PASS SCORE Program: Resident and Advanced Care Provider Training Materials.

Kheyandra D Lewis1, Lauren Destino2, Jennifer Everhart2

  • 1Assistant Professor, Department of Pediatrics, Drexel University College of Medicine and St. Christopher's Hospital for Children.

Mededportal : the Journal of Teaching and Learning Resources
|August 22, 2022
PubMed
Summary

The Patient and Family-Centered I-PASS Safer Communication on Rounds Every Time (SCORE) Program improves healthcare provider confidence in communicating during patient and family-centered rounds (PFCRs). This structured communication training enhances team collaboration and patient engagement.

Keywords:
Communication SkillsFamily-Centered RoundsHealth LiteracyHospital MedicineInterprofessional EducationPediatricsQuality Improvement/Patient Safety

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Area of Science:

  • Medical Education
  • Healthcare Communication
  • Patient Safety

Background:

  • Patient and family-centered rounds (PFCRs) are crucial in pediatric care, but communication strategies often lack standardization.
  • Formal education on enhancing communication during PFCRs is frequently insufficient for healthcare professionals.

Purpose of the Study:

  • To develop and evaluate a structured communication program, the Patient and Family-Centered I-PASS Safer Communication on Rounds Every Time (SCORE) Program.
  • To improve provider communication skills and confidence in engaging patients, families, and interprofessional teams during PFCRs.

Main Methods:

  • The SCORE Program utilizes the I-PASS mnemonic, health literacy principles, and patient/family engagement techniques.
  • A 90-minute workshop with a flipped classroom approach, interactive exercises, and simulations was used for resident and advanced care provider training.

Main Results:

  • 246 residents completed the training, showing increased knowledge and confidence.
  • 88% of residents felt better equipped to engage families and the team for a shared mental model.
  • 90% of residents could effectively discuss team roles and responsibilities during PFCRs.

Conclusions:

  • The Patient and Family-Centered I-PASS SCORE Program offers a structured framework for advanced communication skills training.
  • The program enhances provider confidence and competence in communicating with patients, families, and interprofessional teams during PFCRs.