Evaluation of patients' satisfaction with bronchoscopy procedure

Area of Science:

• Pulmonology
• Medical Procedures
• Patient Experience

Background:

• Bronchoscopy (BS) can induce anxiety, negatively impacting patient experience and future procedure willingness.
• Understanding patient satisfaction factors is crucial for improving bronchoscopy outcomes.

Purpose of the Study:

• To identify key factors influencing patient satisfaction during bronchoscopy.
• To correlate pre-procedure anxiety and in-procedure discomfort with overall patient satisfaction.

Main Methods:

• Prospective study conducted from January to June 2019.
• Patients undergoing elective bronchoscopy assessed anxiety and satisfaction using the Visual Analogue Scale (VAS).
• Multivariate linear regression analyzed factors affecting satisfaction.

Main Results:

• Anxiety levels were moderate pre-procedure, higher in women.
• 31% of patients reported complete satisfaction (VAS=0), while 14% were dissatisfied (VAS>5/10).
• Pre-procedure anxiety (β=0.264) and in-procedure discomfort (β=0.205) significantly impacted satisfaction. Throat anesthesia and cough were common discomfort sources.

Conclusions:

• Lowering pre-bronchoscopy anxiety and in-procedure discomfort are critical for enhancing patient satisfaction.
• Addressing patient anxiety and discomfort can improve the overall bronchoscopy experience and patient compliance for future procedures.