Investigating human error in Iran's copper mines using the CREAM based on human cognitive reliability analysis

Objectives Human error has been recognized as one of the top causes of most accidents in mines. This study aimed to identify and assess cognitive errors among copper miners using the cognitive reliability and error analysis method (CREAM). Methods. This cross-sectional study was carried out in one of the copper mines in Iran. First, all tasks were analyzed by hierarchical task analysis (HTA). Then cognitive errors were assessed using the CREAM. Results. With respect to the basic CREAM results in the operational units, including extraction, crushing and processing, human error probability (HEP) was obtained as 0.056, 0.0315 and 0.0177, respectively. Based on the results of the extended CREAM, the types of errors identified for all tasks in the three operational units were mainly associated with execution (53.4%), observation (40%), interpretation (5%) and planning (1.6%). Also, the cognitive errors were related to execution, monitoring, observation, communication, diagnosis, recording and planning, respectively. Conclusion. The results showed that human error is very high in the operational units of the mine. Therefore, immediate actions are needed to improve safety performance in the mine units, which determine the role of various factors in human errors and can provide the possibility of implementing more effective interventions.