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Published on: February 17, 2011
An approach to client satisfaction measurement as an attribute of health service quality
Abstract:
Client satisfaction plays an important role in the assessment of health services quality used to establish institutional loyalty, usage patterns, word-of-mouth communications, and presumably to enhance the rate by which clients attain satisfactory levels of health. The makeup of attitude, its measurement, and a methodology for the production of a relevant health service-specific client satisfaction survey are presented.
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