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Understanding User Requirements for a Senior-Friendly Mobile Health Application
Farzana Parveen Tajudeen1, Nurhidayah Bahar2, Maw Pin Tan3
1Department of Management, Faculty of Business and Economics, Universiti Malaya, Kuala Lumpur 50603, Malaysia.
Geriatrics (Basel, Switzerland)
|October 26, 2022
Summary
Developing senior-friendly mobile health applications requires understanding user needs. This study identified key requirements for mHealth apps to improve usability and satisfaction for older adults.
Area of Science:
- Gerontology
- Human-Computer Interaction
- Digital Health
Background:
- Mobile technologies aim for smarter health management for seniors.
- Adoption of mobile health (mHealth) applications among the elderly remains low.
- Understanding user expectations is crucial for designing effective senior-focused mHealth solutions.
Purpose of the Study:
- To examine user requirements for senior-friendly mHealth applications.
- To identify challenges faced by senior citizens when using existing mobile apps.
- To propose guidelines for developing more accessible and engaging mHealth apps for the elderly.
Main Methods:
- Interviewed 74 senior citizens to explore difficulties with current mobile apps.
- Applied Nielsen's usability model to assess user requirements across five key aspects: learnability, efficiency, memorability, error, and satisfaction.
- Analyzed qualitative data to derive actionable insights for app design.
Main Results:
- Identified specific usability issues in mHealth apps concerning phrasing, menus, simplicity, error messages, icons, buttons, navigation, and layout.
- Proposed a guideline for usability and health management features tailored for senior users.
- Highlighted the potential of speech recognition technology to enhance information access for seniors.
Conclusions:
- The study provides valuable input for developers to create more engaging and senior-friendly mHealth applications.
- Addressing identified usability factors can significantly improve the adoption and effectiveness of mHealth solutions for older adults.
- Future mHealth app development should prioritize user-centered design principles informed by the needs of the senior population.
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