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Study of the User Behaviour Caused by Automatic Recommendation Systems Call to Action
Georgy Kopanitsa1,2, Sergey Kovalchuk1,2
1Almazov National Medical Research Centre, Saint-Petersburg, Russia.
Studies in Health Technology and Informatics
|November 3, 2022
Summary
Symptom checkers are easy to use but do not significantly reduce healthcare professional workload. Patients view them as a tool for second opinions or visit preparation, not a diagnostic replacement.
Area of Science:
- Digital health
- Health informatics
- Patient engagement
Background:
- Symptom checkers (SCs) are increasingly used, but their impact on healthcare professional workload and patient follow-up behavior is understudied.
- Previous research questioned the diagnostic accuracy of SCs, particularly in urgent situations.
Purpose of the Study:
- To investigate patient behavior and motivation after receiving recommendations from an SC.
- To assess the potential of SCs to decrease the workload of healthcare professionals.
Main Methods:
- A study involving 3615 invited patients, with 2374 completing an SC screening and 867 participating in the study.
- Quantitative analysis of patient reactions and motivations following SC recommendations.
Main Results:
- SC screening did not lead to a significant reduction in healthcare professional workload.
- Patients found SCs easy to use with clear recommendations.
- Patients primarily used SCs as a source for a second opinion or to prepare for doctor visits.
Conclusions:
- While user-friendly, SCs do not currently decrease healthcare professional workload.
- Patients perceive SCs as supplementary tools rather than replacements for professional medical advice.
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