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Updated: Aug 23, 2025

Practical Methodology of Cognitive Tasks Within a Navigational Assessment
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Web-Based System Navigation Database to Support Equitable Access to Assistive Technology: Usability Testing Study.

Tamika Jarvis1, Allison M L Mah2, Rosalie H Wang2

  • 1Department of Health Research Methods, Evidence, and Impact, McMaster University, Hamilton, ON, Canada.

JMIR Formative Research
|November 3, 2022
PubMed
Summary
This summary is machine-generated.

Usability testing of the AccessATCanada website revealed that end-user feedback significantly improved its functionality and user-friendliness. The resource aims to simplify navigation of assistive technology (AT) services in Canada.

Keywords:
assistive technologyhealth servicesinternetprogram fundingusability testingweb-based database

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Area of Science:

  • Assistive Technology (AT)
  • Human-Computer Interaction
  • Health Informatics

Background:

  • Navigating Canada's assistive technology (AT) system is complex and fragmented, creating barriers for users, caregivers, and providers.
  • AccessATCanada was developed as a centralized, web-based resource to streamline access to AT information and services.
  • The platform provides details on jurisdictional funding programs and services.

Purpose of the Study:

  • To evaluate the usability of the AccessATCanada website.
  • To gather end-user feedback on features, functionality, strengths, and areas for improvement.
  • To inform website updates for enhanced user-friendliness and functionality prior to official launch.

Main Methods:

  • Usability testing employing a think-aloud approach and semistructured interviews.
  • Qualitative thematic analysis of user experiences.
  • Iterative updates based on user feedback over two testing cycles.

Main Results:

  • Ten participants (consumers, caregiver, providers) completed usability testing.
  • Usability performance and efficiency scores improved across testing cycles.
  • The website achieved an overall System Usability Score of 62.22 (OK/fair to good), with most issues identified as minor.

Conclusions:

  • Usability testing is crucial for developing user-centered AT resources.
  • Involving diverse users and considering design accessibility are key.
  • AccessATCanada contributes to a global effort to improve AT access and reduce system complexity.