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Related Experiment Videos

Development of a patient satisfaction scale.

E L La Monica, M T Oberst, A R Madea

    Research in Nursing & Health
    |March 1, 1986
    PubMed
    Summary
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    This study developed a patient satisfaction with nursing care instrument. The validated tool identified three key factors: dissatisfaction, interpersonal support, and good impression, enhancing patient care assessment.

    Area of Science:

    • Nursing
    • Healthcare Quality
    • Patient Experience

    Background:

    • Patient satisfaction is a critical indicator of healthcare quality.
    • Measuring patient satisfaction with nursing care requires validated instruments.
    • Existing instruments may not fully capture the nuances of patient experiences.

    Purpose of the Study:

    • To develop and validate an instrument for measuring hospitalized patients' satisfaction with nursing care.
    • To identify key factors influencing patient satisfaction with nursing services.
    • To provide a reliable tool for assessing nursing care quality from the patient's perspective.

    Main Methods:

    • Content validation involving clinicians and patients (N=75).
    • Construct validation through analysis of mood states.

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  • Factor analysis (N=664) to identify underlying dimensions of satisfaction.

    • Main Results:

    • Content validation supported the instrument's relevance.
    • An inverse relationship between satisfaction and negative mood demonstrated construct validity.
    • Factor analysis revealed three new factors: dissatisfaction, interpersonal support, and good impression.
    • The dissatisfaction subscale explained substantial variance (73.6%) with high internal consistency (α=.91).
    • Other subscales (interpersonal support, good impression) also showed high reliability (α=.92, α=.89).
    • Total instrument reliability was high in successive testings (r=.92, r=.95).

    Conclusions:

    • The developed instrument effectively measures patient satisfaction with nursing care.
    • Dissatisfaction emerged as a primary factor influencing overall patient experience.
    • The instrument provides a reliable and valid measure for healthcare quality improvement initiatives.
    • Findings offer insights into specific domains of nursing care that impact patient perceptions.