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Construction of a nurses' interpersonal communication knowledge system: A Delphi study.

Xue Li1, Liangcheng Ding2, Pei Ning3

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Summary

This study developed a systematic knowledge system for nurses' interpersonal communication, crucial for safe patient care. The framework includes professional ethics, communication knowledge, and skills, providing a foundation for nursing education globally.

Keywords:
CommunicationDelphiKnowledge systemNursing

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Area of Science:

  • Nursing Education
  • Healthcare Communication
  • Professional Development

Background:

  • Effective communication is vital for safe patient care in nursing.
  • Existing communication frameworks often overlook nurses' interpersonal interactions.
  • There's a scarcity of research on systematic communication knowledge systems for nursing students.

Purpose of the Study:

  • To explore teaching content and frameworks for nurses' interpersonal communication.
  • To construct a systematic and scientific knowledge system for nursing students.
  • To provide a theoretical basis for training nurses in interpersonal communication.

Main Methods:

  • Literature review and comparative research to establish theoretical basis.
  • Development of a correspondence questionnaire for teaching content and structure.
  • Application of the Delphi method with 26 experts for system index establishment.

Main Results:

  • A wheeled model for nurses' interpersonal communication knowledge system was constructed.
  • The system comprises 3 primary, 13 secondary, and 58 tertiary indicators.
  • Key components include professional ethics and attitude, communication knowledge, and skills.

Conclusions:

  • A scientific and systematic knowledge system for nurses' interpersonal communication was successfully developed.
  • The research methods (literature review, Delphi) were feasible and yielded reliable results.
  • This system provides a basis for nursing education and material compilation globally, emphasizing ethics, knowledge, and skills.