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Emotional labour behavior of nursing students: A qualitative study
Seda Değirmenci Öz1, Ayse Karadas2, Ulku Baykal3
1Istanbul Aydin University, Faculty of Health Sciences, Nursing Department, Istanbul, Turkey.
Aim:
This study aimed to determine the opinions of nursing students on emotional labor behavior.
Background:
It is of importance to teach emotional labor behavior to nursing students, the nurses of the future.
Design:
The research has a phenomenological qualitative design.
Method:
Participants consisted of 20 nursing students who were in face-to-face communication with patients in clinical practice. The Standards for Reporting Qualitative Research (COREQ) was used to report this research.
Results:
Considering the theoretical structure of the subject, emotional labor behavior was examined under three main themes: surface acting, deep acting, and genuine acting.
Conclusions:
Emotional labor behavior affects students' approach to patients and performance in clinical practice. Education has a supportive effect on the management of emotions and the guidance of the clinical environment and clinical services.
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