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Remote Consultations for Mental Health: Patient Experiences
Cleo L Crunelle1, Tom Van Daele2, Sven Van Laere3
1Departement of Psychiatry, Vrije Universiteit Brussel (VUB), Universitair Ziekenhuis Brussel (UZ Brussel), Laarbeeklaan 101, 1090, Brussels, Belgium. cleo.crunelle@gmail.com.
Journal of Community Health
|December 1, 2022
Summary
Patients found remote mental health care feasible, but face-to-face interactions remained preferred. Telehealth offers benefits like overcoming transportation issues, though disadvantages exist for both telephone and video consultations.
Area of Science:
- Mental Health
- Telemedicine
- Patient Experience
Background:
- The COVID-19 pandemic accelerated the adoption of remote mental health services.
- Limited data exists on patient perspectives regarding remote mental health care experiences and barriers.
Purpose of the Study:
- To investigate patient experiences with remote mental health consultations (telephone and video) during the COVID-19 pandemic.
- To identify patient-perceived advantages and disadvantages of remote versus face-to-face mental health care.
Main Methods:
- An online web-based survey was conducted.
- 512 patients completed the survey between March and October 2021.
- The survey focused on the use and experiences of remote mental health consultations.
Main Results:
- Fewer patients reported advantages for teleconsultations (28.8%) compared to online video (39.3%).
- Significant disadvantages were noted for teleconsultations (49.3%) and video consultations (32.7%).
- Positive factors included overcoming transportation issues and consultations focusing on medication or practical aspects.
Conclusions:
- Remote mental health consultations are feasible but may not fully replace face-to-face care from a patient's viewpoint.
- Telehealth is likely to persist, necessitating careful consideration in its implementation.
- Patient preferences and specific care needs should guide the integration of remote services.
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