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Working Across Differences While Online: Examining the Experience of Facilitating a Virtual Group
Stacey Havlik1, Krista M Malott1, Tracy Gamerman1
1Department of Education and Counseling, Villanova University, SAC 356, 800 Lancaster Avenue, Villanova, PA 19085 USA.
International Journal for the Advancement of Counseling
|December 5, 2022
Summary
Counselors faced challenges facilitating online groups for Black, first-generation college students, noting difficulties in building cohesion and discussing sensitive topics virtually. Adjusting tactics was key for effective online counseling.
Area of Science:
- Counseling Psychology
- Online Mental Health Services
- Sociodemographic Factors in Therapy
Background:
- Growing literature supports online groups for clients.
- Limited research exists on counselors' experiences facilitating online groups, especially across diverse populations.
- Understanding counselor facilitators' perspectives is crucial for effective virtual mental health interventions.
Purpose of the Study:
- To explore graduate counseling students' experiences facilitating online psychoeducational groups.
- To examine challenges and adaptations when counseling diverse student populations virtually.
- To investigate counselor work with Black and/or African American first-generation college students (FGCS) in an online setting.
Main Methods:
- Graduate counseling students facilitated two online psychoeducational groups.
- Groups were designed for Black/African American first-generation college students in urban high schools.
- Facilitator experiences were explored regarding online platform use and counseling across sociodemographic variables.
Main Results:
- Key themes included barriers to group cohesion in virtual settings.
- Counselors experienced difficulties facilitating discussions on power and oppression online.
- Facilitators reported the need to adjust counseling tactics and expectations for the online environment.
Conclusions:
- Facilitating online counseling groups presents unique challenges, particularly concerning group dynamics and sensitive topic discussions.
- Counselor training and supervision should address the specific skills needed for effective virtual work with diverse clients.
- Further research is needed to optimize online psychoeducational interventions for marginalized student populations.
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