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Emotion-focused communication training online: Development and evaluation of acceptability
Allison R Heid1, Alexandra Heppner2, Dennis Cheatham3
1Ph.D, Independent Research Consultant, Ardmore, PA, USA.
Gerontology & Geriatrics Education
|December 7, 2022
Summary
Online Emotion-Focused Communication Training (EFCT) significantly boosts caregiver knowledge and confidence in dementia care. This accessible program enhances communication skills, improving care quality for long-term residents.
Area of Science:
- Gerontology
- Healthcare Education
- Communication Studies
Background:
- Effective communication is vital for quality long-term care, particularly for individuals with dementia.
- Emotion-focused communication strategies can enhance care delivery and recipient well-being.
- Translating in-person training to online formats presents opportunities and challenges in healthcare education.
Purpose of the Study:
- To describe the process of converting the in-person Emotion-Focused Communication Training (EFCT) to an online program.
- To evaluate the acceptability of the online EFCT program among long-term care staff.
- To assess the impact of the online EFCT on caregivers' knowledge and self-efficacy in emotion-focused communication.
Main Methods:
- The online course development followed the ADDIE (Analysis, Design, Development, Implementation, Evaluation) Model.
- A pre- and post-training design was used with data collected from 247 diverse long-term care staff.
- Statistical analysis involved t-test comparisons to evaluate changes in knowledge and self-efficacy.
Main Results:
- Participants demonstrated a significant increase in knowledge of emotion-focused communication.
- Caregivers reported a significant increase in self-efficacy for applying these communication skills.
- The online program received high ratings for acceptability among participants.
Conclusions:
- Translating in-person training to an interactive online format is beneficial for caregivers.
- The online EFCT program effectively enhances caregiver knowledge and confidence, potentially improving care for long-term residents, especially those with dementia.
- Online training offers a scalable and accessible method for professional development in long-term care settings.
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