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Managing problem performance. A supervisor's responsibility.

R Goodall

    AORN Journal
    |May 1, 1987
    PubMed
    Summary

    Effective operations research (OR) supervision, including clear goals and motivation, can reduce employee discipline issues. Enhanced supervisor self-knowledge and skills improve handling of unavoidable problems.

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    Area of Science:

    • Operations Research
    • Management Science
    • Organizational Behavior

    Background:

    • Discipline problems in the workplace can disrupt productivity and team cohesion.
    • Effective supervision is crucial for maintaining a positive and efficient work environment.
    • Existing literature often focuses on problem-solving rather than proactive prevention in OR settings.

    Purpose of the Study:

    • To outline strategies for operations research (OR) supervisors to minimize and effectively manage employee discipline problems.
    • To identify key supervisor attributes and practices that contribute to a disciplined workforce.
    • To enhance the practical guidance available for OR managers dealing with personnel issues.

    Main Methods:

    • The paper synthesizes best practices in management and organizational psychology.
    • It draws upon established principles of leadership, motivation, and communication.
    • Recommendations are based on a qualitative review of supervisory challenges and solutions in OR contexts.

    Main Results:

    • Proactive measures like clear orientation, goal setting, and consistent motivation are key to preventing discipline problems.
    • Supervisor attributes such as self-knowledge, strong communication skills, and administrative competence are vital.
    • Implementing these strategies leads to fewer disciplinary issues and more effective problem resolution.

    Conclusions:

    • While not a foolproof solution, adopting the suggested supervisory practices significantly reduces the likelihood and severity of discipline problems.
    • Supervisors equipped with enhanced skills are better prepared to manage unavoidable workplace conflicts.
    • Investing in supervisor development is crucial for operational efficiency and employee relations in OR.

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