[The medical mistakes as consequence of poor communication]

The article is devoted to medical errors and complaints of patients, as well as to role that communications of interested parties plays in this. The patients complaints are often caused by lack of information, unprofessional approach (lacking of respect to patient and lack of empathy, poor communication skills, abusing of one's official position). The models of response of medical workers to mistakes made are described. The algorithm of physician's actions in case of accomplishing medical error is proposed.