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Objective Communication Patterns Associated With Team Member Effectiveness in Real-World Virtual Teams.
Lisa O'Bryan1, Tim Oxendahl1, Xu Chen1
1Rice University, Houston, Texas, USA.
Human Factors
|December 23, 2022
Summary
Objective communication patterns like speaking time and turn-taking in virtual teams are relevant to team member effectiveness. These automated measures offer a scalable way to assess teamwork in real-world settings.
Area of Science:
- Human-Computer Interaction
- Organizational Psychology
- Communication Studies
Background:
- Effective communication is crucial for teamwork.
- Automated objective communication measures are increasingly feasible.
- The validity of these measures for teamwork processes needs establishment in real-world settings.
Purpose of the Study:
- To explore relationships between objective communication patterns in virtual team meetings and qualitative measures of team member effectiveness.
- To validate automated communication measures for assessing teamwork.
Main Methods:
- Studied real-world virtual student teams over a semester.
- Captured virtual meetings via Zoom and collected peer ratings of effectiveness.
- Analyzed audio transcripts for speaking time, silence duration, and turn-taking patterns.
Main Results:
- Speaking time, turn count, and degree centrality positively correlated with individual team member effectiveness.
- Time in dyadic interactions and interaction count correlated with dyad-level effectiveness.
- Silence gap duration did not significantly relate to effectiveness.
Conclusions:
- Objective measures of speaking time and vocal turn-taking are relevant to team member effectiveness in virtual project teams.
- Supports the validity and utility of these objective measures for future research.
- The approach provides a scalable method for continuous measurement of virtual team communication and effectiveness.
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