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Journey Mapping to Improve Patient-Family Experience and Teamwork: Applying a Systems Thinking Tool to a Pediatric

Veronica Natale1, Cozumel Pruette, Kylee Gerohristodoulos

  • 1Departments of Quality Improvement (Ms Natale) and Specialty Clinic (Ms Gerohristodoulos), Johns Hopkins Hospital, Baltimore, Maryland; Department of Pediatrics, Johns Hopkins University School of Medicine, Baltimore, Maryland (Drs Pruette, Scheimann, and Kim); Department of Service Excellence, Johns Hopkins Health System, Baltimore, Maryland (Dr Allen); Armstrong Institute for Patient Safety and Quality, Johns Hopkins University School of Medicine, Baltimore, Maryland (Drs Allen and Kim); and Department of Health Policy and Management, Johns Hopkins University Bloomberg School of Public Health, Baltimore, Maryland (Dr Kim).

Quality Management in Health Care
|December 29, 2022
PubMed
Abstract

No abstract available in PubMed .

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