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Student support in higher education: campus service utilization, impact, and challenges
Chithira Johnson1, Rizwan Gitay2, Abdel-Salam G Abdel-Salam3
1Advisory, Student Experience Department, Qatar University, Doha, Qatar.
Heliyon
|January 16, 2023
Summary
University student support services are crucial for academic success. This study found that student help-seeking behavior, indicated by campus service usage, significantly impacts student success and persistence at Qatar University.
Area of Science:
- Higher Education
- Student Support Services
- Academic Success
Background:
- University student support services are vital for student performance and degree completion.
- The effectiveness of these services relies heavily on students' help-seeking behavior.
- Understanding student engagement with support services is key to improving outcomes.
Purpose of the Study:
- To explore the help-seeking behavior of Foundation Program and Undergraduate students at Qatar University (QU).
- To examine the association between campus service utilization and student success and persistence.
- To identify differences in help-seeking behavior based on demographics and academic standing.
Main Methods:
- Analysis of student usage of campus services at Qatar University.
- Correlational study examining the link between service use and student success/persistence over two semesters (Spring 2019, Fall 2019).
- Comparative analysis of help-seeking behaviors across different student groups.
Main Results:
- A significant association was found between campus service utilization and student success and persistence.
- Significant differences in help-seeking behavior were observed among males and females, nationals and non-nationals, and student classifications.
- At-risk students in STEM and non-STEM majors showed significant differences in their academic support seeking.
Conclusions:
- Student engagement with support services is a significant predictor of academic success and persistence.
- Targeted interventions may be needed to address disparities in help-seeking behavior among diverse student populations.
- Qatar University's student support services play a critical role in fostering student achievement.
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