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Related Experiment Video

Updated: Aug 12, 2025

Bridging the Technology Divide in the COVID-19 Era: Using Virtual Outreach to Expose Middle and High School Students to Imaging Technology

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The Integration of Live Video Tools to Help Bystanders During an Emergency Call: Protocol for a Mixed Methods

Ophélie Morand¹, Robert Larribau², Stéphane Safin¹

¹Télécom Paris, Palaiseau, France.

JMIR Research Protocols

|February 1, 2023

Summary

Live video during emergency calls can increase bystander cardiopulmonary resuscitation (CPR) rates. A living lab methodology using video calls in simulated emergencies demonstrated its value in improving dispatcher training and community collaboration.

Keywords:

apps dispatcher emergency care engaging citizens living lab mobile phone

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Area of Science:

Emergency medicine
Human-computer interaction
Public health

Background:

Bystander cardiopulmonary resuscitation (CPR) is crucial for emergency survival but infrequently performed.
Live video during emergency calls may increase bystander CPR rates.

Purpose of the Study:

To propose and evaluate a living lab methodology using video calls in simulated life-threatening emergencies.
To assess the impact of video tools on emergency response and community collaboration.

Main Methods:

Analysis of out-of-hospital cardiac arrest at dispatch centers to identify dispatcher needs.
Pretesting and simulation of 16 cardiac arrest and airway obstruction scenarios using live video and demonstrations.
Evaluation of video tool impact, community collaboration, and methodology effectiveness.

Main Results:

Dispatchers expressed interest in live video visualization and demonstration broadcasts.
Simulations enhanced community collaboration, clarified procedures, and improved communication.
Iterative development refined the living lab approach for integrating video tools into dispatcher care sequences.

Conclusions:

Living labs provide valuable insights for refining emergency response applications.
This methodology can foster a sense of community among stakeholders involved in emergency care.