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Artificial intelligence chatbots will revolutionize how cancer patients access information: ChatGPT represents a
Ashley M Hopkins1, Jessica M Logan2, Ganessan Kichenadasse1,3
1College of Medicine and Public Health, Flinders University, Adelaide, South Australia, Australia.
JNCI Cancer Spectrum
|February 22, 2023
Summary
ChatGPT, a new AI, shows promise as a virtual health assistant for patients and providers. Its clear responses may reduce patient alarm, but quality standards and awareness of limitations are urgently needed.
Area of Science:
- Artificial Intelligence in Healthcare
- Medical Informatics
- Digital Health
Background:
- OpenAI released ChatGPT, an advanced AI capable of writing, coding, and answering questions.
- Emerging AI technologies present opportunities and challenges for healthcare delivery.
- The integration of AI into patient and provider workflows is rapidly evolving.
Purpose of the Study:
- To assess the potential of ChatGPT and its successors as virtual assistants in healthcare.
- To evaluate ChatGPT's ability to provide interpretable and non-alarming responses to clinical queries.
- To highlight the need for regulatory standards and patient education regarding AI in medicine.
Main Methods:
- Evaluated ChatGPT's performance in answering a range of questions, from basic facts to complex clinical scenarios.
- Compared ChatGPT's response interpretability and potential for patient alarm against Google's feature snippet.
- Qualitative assessment of AI-generated responses in a healthcare context.
Main Results:
- ChatGPT demonstrated a remarkable capacity for generating interpretable responses.
- Responses appeared to minimize patient alarm compared to existing search engine features.
- The AI showed proficiency in handling both factual and complex clinical inquiries.
Conclusions:
- ChatGPT and similar AI represent a significant advancement with potential as healthcare virtual assistants.
- There is an urgent need for developing quality standards and regulatory frameworks for AI in healthcare.
- Raising patient awareness about the capabilities and limitations of AI assistants is crucial.
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