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Health workforce perceptions on telehealth augmentation opportunities.

L T Thomas1, C M Y Lee2, K McClelland3

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Summary
This summary is machine-generated.

Health workforce representatives identified key areas to improve telehealth services, focusing on practice, equity, and enhancing experiences for both consumers and clinicians in virtual care delivery. These insights aim to augment existing models for better accessibility and acceptance.

Keywords:
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Area of Science:

  • Health Services Research
  • Digital Health
  • Healthcare Management

Background:

  • The COVID-19 pandemic accelerated the adoption of telehealth for remote healthcare access.
  • Existing telehealth models can be enhanced to improve healthcare accessibility, acceptability, and user experiences.
  • This study explores health workforce needs for advancing virtual care beyond current telehealth frameworks.

Purpose of the Study:

  • To investigate the needs and expectations of health workforce representatives regarding the future of virtual care.
  • To identify opportunities for augmenting existing telehealth models.
  • To inform strategies for improving telehealth service delivery and user satisfaction.

Main Methods:

  • Semi-structured focus group discussions were conducted with health workforce representatives experienced in telehealth delivery.
  • Participants were recruited from regional and centralized roles across country Western Australia.
  • Discussions occurred between November and December 2021 to gather insights.

Main Results:

  • Twelve focus groups were held, involving 53 health workforce representatives.
  • Key areas for telehealth augmentation included service practice improvements, equity and access considerations, and opportunities for both health workforce and consumers.
  • Findings highlighted specific needs for enhancing existing telehealth processes and delivery.

Conclusions:

  • Augmenting telehealth models is timely following the pandemic-driven expansion of virtual care.
  • Workforce representatives proposed modifications to improve current telehealth practices and processes.
  • Enhancing virtual healthcare experiences is crucial for sustained telehealth adoption and acceptance.