Colonoscopy Satisfaction and Safety Questionnaire based on patient experience (CSSQP): A valuable quality tool for...

Area of Science:

• Gastroenterology
• Patient Experience Research
• Health Services Research

Background:

• The Colonoscopy Satisfaction and Safety Questionnaire based on Patient experience (CSSQP) was developed to assess patient experience during colonoscopies.
• This study aimed to identify factors influencing patient experience using the CSSQP across all colonoscopy indications.

Purpose of the Study:

• To identify factors related to patient experience with colonoscopy using the CSSQP.
• To assess patient satisfaction and perceived safety.
• To compare colonoscopy quality indicators between different healthcare centers.

Main Methods:

• A multicenter study involving 2200 patients across nine Spanish hospitals.
• Patients completed the CSSQP, including a new item on bowel preparation.
• Analysis included factors related to patient experiences and data from non-respondents.

Main Results:

• A response rate of 79.7% was achieved with 1753 participants.
• Higher satisfaction was reported by patients undergoing colorectal cancer screening or positive FIT tests compared to those with gastrointestinal symptoms.
• College-educated patients reported significantly better overall satisfaction than those with lower education levels.

Conclusions:

• The CSSQP is effective in identifying significant factors affecting patient satisfaction and perceived safety during colonoscopies for various indications.
• The questionnaire facilitates inter-center comparisons of patient-identified quality indicators.