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Implementing A person-centred CommunicaTION (ACTION) educational intervention for in-home nursing assistants - a
Jessica Höglander1, Inger K Holmström2,3, Tanja Gustafsson4
1School of Health, Care and Social Welfare, Mälardalen University, Västerås, Sweden. jessica.hoglander@mdu.se.
This study introduces the ACTION programme, a web-based intervention to enhance person-centred care (PCC) skills for nursing assistants in home care. The evaluation assesses its impact on communication competence and job satisfaction for older adults.
Area of Science:
- Gerontology
- Nursing Education
- Healthcare Communication
Background:
- Home care for older adults requires advanced interpersonal and communication skills to address diverse needs.
- Delivering person-centred care (PCC) is crucial but lacks established methods for competence development in nursing assistants.
- The A Person-centred CommunicaTION (ACTION) programme was developed to bridge this knowledge gap.
Purpose of the Study:
- To evaluate the effectiveness of the web-based ACTION programme in supporting competence development for nursing assistants.
- To assess participants' responses to the intervention and its impact on their care practices.
- To determine the programme's contribution to enhancing person-centred care in home settings.
Main Methods:
- A multicentre case-control study with pre- and post-assessments involving 300 nursing assistants across two Swedish regions.
- Data collection through audio recordings of communication, self-efficacy questionnaires (communication, PCC, empathy, job satisfaction), user data, and interviews.
- Analysis using descriptive and analytic statistics, alongside qualitative methods to interpret meanings.
Main Results:
- The study aims to evaluate the impact of the ACTION programme on nursing assistants' competence.
- Data analysis will reveal the programme's effectiveness in enhancing communication skills and PCC.
- Results will indicate the programme's influence on job satisfaction and empathy.
Conclusions:
- The ACTION programme has the potential to significantly improve the quality of home care for older persons.
- Findings will contribute evidence for flexible and accessible competence development in aged care.
- This intervention may help meet future demands for skilled and adaptable home care professionals.
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